We must be notified within 24hours of delivery of an issues or damage to prints. Immediately upon receipt or collection of any goods, the Client shall inspect and satisfy itself as to its condition. If the Client fails to notify The Good  Art Studio, within 24 hours after receipt of delivery or collection, of any defect in or problem with the prints or scans and/or if the Client starts to use the goods, the Client shall be deemed to have confirmed that the goods are in a satisfactory condition upon delivery or collection.

Returns & Cancellation

The Good Art Studio is committed to providing our customers with the highest quality products and service. However, on rare occasions, products may be found to be faulty or defective. In such cases we offer the returns or exchange facilities described below.

Please note that due to the personalised, bespoke nature of our “Photo prints” and “giclee printsr” items the right to cancel under the Consumer Protection (Distance Selling) Regulations 2000 does not apply to these products. For more information please see section 13 (Exceptions to the right to cancel) in the Consumer Protection act.

Returns for refund can only be made on stock items, Good Art Studio cannot refund any “made to order” items. If a made to order product is found to be defective upon return and inspection an exchange will be sent at no extra cost.

 

In the unlikely event that your print is received with marks or damage caused by the delivery service, please return the print to us in it’s original packaging and include a completed RMA Form. As soon as we have verified the damage a replacement print will be sent out as soon as possible. Please note that normal turnaround times may apply. In the event that your print is needed urgently, we will endevour to try and meet your deadline if this is possible.  Please note that we do not accept responsibility for printing issues or damages caused by client as this is outside our control. Prints damaged by the customer will not be accepted for reprint service. Please note that Print quality issues caused by the customers supplied file are not covered by our returns policy

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STEP 1
Please send an email to hello@goodartstudio.co.uk and request an RMA number. Please include photographs of the damage. You will receive a reply with an RMA Number.

STEP 2
Print our RMA Form and send us a copy of your completed form by email. OPEN RMA FORM

STEP 3
Return your print using the original packaging that you received your print in.

Delivery Address

Returns
Good Art Studio
9 Angel Way
North Cornelly
CF33 4PB

Once we have received your returned print you will be advised by email and if applicable, a replacement print will be scheduled for the next available print run. Please note that we reserve the right to refuse reprints if we feel that the damage was caused by the customer after receiving it.